I work with organisations facing major change in the areas of:
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Strategy and business planning
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New service development
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Scaling up and optimisation of existing services
Service Innovation & Organisational Transformation
Do you need to simplify complexity and drive impactful, human-centred innovation for your organisation?
With a unique combination of clinical, business, and innovation experience, Mirela Matthews specialises in untangling complexity and delivering clarity. Her passion for human-centred design helps organisations innovate with purpose, making impactful change a reality.
Service Innovation & Organisational Transformation
With a unique combination of clinical, business, and innovation experience, Mirela Matthews specialises in untangling complexity and delivering clarity. Her passion for human-centred design helps organisations innovate with purpose, making impactful change a reality.
Untangling Complexity and Delivering Clarity
Whether it’s developing a new service model, managing large-scale organisational change, or improving existing service delivery, Mirela brings creative thinking and practical execution to every project.
Mirela is known for mobilising teams, aligning stakeholders, and ensuring the right information gets to the right people at the right time to make informed decisions. Together, let’s turn challenges into opportunities and make your vision a reality.
My Clients & Community
How I Can Assist You
Short-Term Engagements
- Facilitate planning and strategy workshops
- Undertake stakeholder consultations
- Lead innovative service co-design sessions
- Provide strategic advice for complex change programs
- Service model documentation
Long-Term Engagements
- Service design and implementation
- Business and organisational strategy design
- Complex project management
- Program assessments and operational reviews
Coaching & Capability Building
- Helping executives and managers build the skills to lead in times of change
About me
“20+ years of shaking up systems, solving big problems, and making change feel a little less complex”
I’m a leader, innovator, and strategist with over 20 years of experience in driving transformative change across a variety of sectors, including health, aged care, mental health, social services, and education. My career began in the clinical world of Occupational Therapy, where I developed an innovative service at Austin Health’s Emergency Department. This experience ignited my passion for service design and transformative system change, and has shaped my approach to leadership ever since.
Throughout my career, I’ve successfully delivered over 100 strategic and operational projects, guiding organisations through complex challenges to implement sustainable, human-centred solutions. My expertise spans strategy development, service innovation, and change management, with a unique ability to turn visionary ideas into actionable plans.
I work alongside executives and teams to simplify complexity, align goals, and create clear pathways for sustainable success. I’m passionate about building innovation capability, fostering high-performing teams, and creating systemic change that positively impacts people’s lives.
I bring an Executive MBA, a Master’s in Social Health (Medical Anthropology), and a Bachelor of Applied Science (OT) to my work, blending academic rigor with real-world experience. My approach combines strategic thinking with practical, actionable steps that create lasting value for organisations and communities.
If you’re facing significant change or need support in scaling or reimagining your services, I’d love to help you navigate the journey.